Spa Etiquette & Policies
WANDER TO BLOOM presents our policies with the highest quality and culture of service excellence for both our established and future guests. We are committed to strengthening your overall well-being by offering an array of expert services that rejuvenate the mind, body and spirit. Thank you for viewing and supporting our policies.
Scheduling Policies
Your appointments are reserved especially for you. When you schedule a reservation with us, you are agreeing to these policies.
We suggest reservations be made 4-6 weeks in advance. This ensures you secure your desired date and time.
All services require a credit card to guarantee a reservation, including services intended to be paid with a gift card. Please have your credit card ready when making a reservation. You will not be billed unless there is a cancellation, excessive late arrival, or no show. Upon checkout, guests may choose their method of payment.
If you agree to receive emails and texts from us, we have an automated reservation reminder that goes out 48 hours before your scheduled appointment.
We value your business and ask that you respect Wander To Bloom’s scheduling policies. Should you need to cancel or reschedule, please notify us according to the following policies:
Arrival & Tardiness Policies
To maximize your experience at the spa, we invite you to arrive 10-15 minutes before your reservation. This allows you time to settle in and enjoy all that our spa has to offer.
As a courtesy to every guest, all treatments end at the scheduled time. If you arrive late, your treatment will be modified to fit the remaining time. If you are more than 10 minutes late we may ask you to reschedule your reservation so it will not affect our punctual guests. If we are unable to take you at your arrival time, you will be charged 50% of the service that you missed.
Cancellation & No Show Policies
For Individual Reservations: We have a 24 hour cancellation policy. If a guest cancels within 24 hours of their reservation, they will be charged 50% of the service fee.
Reservations made within the 24 hour period that need to be canceled: Guests must cancel within 4 hours of the reservation time otherwise they will be charged 50% of the service fee.
For Group Reservations: We have a 72 hour cancellation policy. If the group (or someone in the group) cancels with less than 3 days notice they will be charged 50% of the group (or individual) reservation. This fee will be applied to the guest that secured the group booking.
NO SHOWS: No call, no show guests will be charged 100% of their service fee.
This cancellation policy allows us the time to inform our standby guests of any availability, as well as, keeping our providers schedules filled, thus better serving everyone. The credit card on file will be charged if our Cancellation/No Show/Tardiness policy is not adhered to. Cancellation, No Show and/or Tardiness fees are the sole responsibility of the guest and must be paid in full before their next reservation.
Gift Card/Certificate Policy
Gift card/certificate purchases can not be refunded or returned, no exceptions. Gift cards/certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased cost from our suppliers. Gift cards/certificates can not be redeemed for cash. There are no refunds or returns on retail products purchased with a gift card/certificate. All gift cards/certificates have a seven year expiration date.
Please Note: You are responsible for the gift card/certificate; we may not be able to look up a gift card/certificate if the purchaser doesn't add your name at the time of purchase.
Sights & Sounds Policy
For the privacy of all our guests we request no photography or video be taken within our facility (without permission from management).
All guests are asked to adhere to our strict Whisper Policy so as to not disturb others. Please turn off or put your cell phone or other devices on silent. Headphones with an audio level not audible to other guests is recommended in public spaces.
Health
Please inform us of any health concerns, allergies, or injuries you may have prior to your treatments. Certain treatments may not be appropriate for those with high blood pressure, heart disease, allergies, pregnancy, etc. We are happy to advise safer alternatives for guests with specialized needs.
If you arrive for a reservation and are sick or getting over a sickness, or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you may be refused service. We will reschedule your appointment and 50% of your service cost will be charged to the card on file.
Please Note: It is natural that we sometimes cough to clear our throats or sneeze. Allergies are very common and can cause symptoms similar to a cold or flu. It will be at the discretion of the service provider to choose to do a treatment if symptoms appear unusual or more severe than just regular allergies due to pollen, etc. It is not advised for someone currently suffering from severe allergies to get a facial as the skin can be more reactive and sensitive to products used in treatments.
Confidentiality
We regard each individual guests’ concerns and conditions as confidential, thus we do not discuss your treatment details, personal information, etc. with anyone without your expressed permission.
Packages & Series
All purchased packages & series are not redeemable for cash, are non-refundable, and non-transferable.
Payments
We accept cash and all major credit cards. We do not accept personal checks.
Gratuity
Feedback and gratuities are always appreciated. We currently only accept gratuity in CASH. A customary gratuity is similar to that of fine dining – in the range of 15 - 20%.
Refunds
Skincare Products: Our goal at Wander To Bloom, is to make sure our product recommendations will work for you. Sometimes your skin might not react as expected. We work with our guests to choose the best products for their particular needs. If you have received a consultation or treatment with us, we welcome your slightly used product as a return if it did not work for you within 14 days of purchase. You may choose another product of equal value or receive credit on your account. Cash back is not available. If you have not received a treatment or consultation with us prior to purchasing a skincare product, we apologize but we cannot accept any returns (used or unused). Any retail items bought with a Gift Card cannot be returned or exchanged.
Miscellaneous Items: No refunds or exchanges are applicable on FINAL SALE items. Items that are in new condition, unworn, unaltered, packaging is still intact and free of damage may be returned for store credit within 7 days of purchase.
Treatments: Wander to Bloom strives to provide the ultimate customer service and satisfaction with all services provided. If you are displeased with your service, please let the front desk know at the time of checkout. It is our policy to ensure that all services are provided properly and professionally. We do not provide refunds for spa services, series or packages.
Online Returns: All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn't work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you.
Lost or Stolen Items
Wander to Bloom is not responsible for lost or stolen items. Please keep all personal items with you.
Guests
Guests must be at least 15 years old to receive spa services. Anyone under 15 years of age, must be accompanied by a parent or guardian.
Consultations
Your spa reservation includes time for an individualized consultation. Your therapist will consult with you in the treatment room regarding your specific needs and/or desires. There may or may not be time for additional enhancements during your treatment. Nevertheless, your therapist will advise you of the best possible treatments and enhancements for your future services. We always recommend you stay consistent with your treatments to promote and sustain your achieved results.
NOTE: You may always book a consultation without treatment. This type of reservation is booked for 45 minutes and costs $50. This fee will be put towards a skincare product purchase or your next treatment reservation.
Treatment Room
Only the client receiving a service is allowed in the treatment room at the time of service (unless under the age of 15). There are no exceptions. We want you to relax and enjoy your service. It is important that your therapist is able to focus on your service and skincare needs. It is preferred for you to leave your child/minor at home, if possible. DUE TO COVID-19 WHEN RECEIVING SERVICES, we ask you to leave your child/minor at home. This is for their safety as well as the safety of everyone in the treatment room.
Please Note: It is at the treatment provider's discretion to stop a service or refuse a service, if the therapist feels unsafe, mistreated, or harassed (verbally or physically) by a guest, or if the service is not appropriate for the guest, depending on the guest’s information provided at the time of consultation, medical history, injuries, or composition.
Robe & Slippers
A robe and slippers are provided for your convenience when receiving skincare treatments. Please be conscious of arriving early enough for your reservation so you can change into these at your leisure.
Pets
We love pets at Wander To Bloom, however there is a no pets policy on our property. Service animals* are the only pets allowed on the property and must be under control and on a leash at all times. Guests who require service animals must inform our front desk prior to bringing a service animal into the facility.
*Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Guests may be asked what work or tasks the animal has been trained to perform. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.